{"id":22,"date":"2025-11-02T15:39:22","date_gmt":"2025-11-02T18:39:22","guid":{"rendered":"https:\/\/loja.solidaservicos.com.br\/?page_id=22"},"modified":"2025-11-04T14:50:48","modified_gmt":"2025-11-04T17:50:48","slug":"reembolso_devolucoes","status":"publish","type":"page","link":"https:\/\/loja.solidaservicos.com.br\/en\/reembolso_devolucoes\/","title":{"rendered":"Pol\u00edtica de reembolso e devolu\u00e7\u00f5es"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"22\" class=\"elementor elementor-22\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c58cf56 e-flex e-con-boxed e-con e-parent\" data-id=\"c58cf56\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b1e6fda e-con-full e-flex e-con e-child\" data-id=\"b1e6fda\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b3285a elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"8b3285a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:50}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">INFORMA\u00c7\u00d5ES SOBRE NOSSAS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7e4fea elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"c7e4fea\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:100}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de Devolu\u00e7\u00e3o e Reembolso<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5ed7cf elementor-widget-divider--view-line elementor-invisible elementor-widget elementor-widget-divider\" data-id=\"c5ed7cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_delay&quot;:300}\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-135465a e-con-full e-flex e-con e-child\" data-id=\"135465a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d38972 elementor-widget elementor-widget-spacer\" data-id=\"3d38972\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd05298 elementor-widget elementor-widget-text-editor\" data-id=\"bd05298\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Na S\u00f3lida Comercial Rio, prezamos pela sua satisfa\u00e7\u00e3o. <br \/>Se o produto adquirido n\u00e3o atender \u00e0s suas expectativas e voc\u00ea optar por n\u00e3o realizar a troca, \u00e9 poss\u00edvel solicitar o cancelamento da compra, com devolu\u00e7\u00e3o do item e reembolso do valor pago, conforme as diretrizes abaixo: <br \/><br \/><\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f6d1.svg\" alt=\"\ud83d\uded1\" \/> Motivos para Cancelamento<\/p><p>A devolu\u00e7\u00e3o e reembolso podem ocorrer em duas situa\u00e7\u00f5es:<\/p><ol><li><strong>Arrependimento ou Desist\u00eancia da Compra<\/strong><\/li><li><strong>Defeito ou Avaria no Produto<\/strong><\/li><\/ol><p>\u00a0<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/31-20e3.svg\" alt=\"1\ufe0f\u20e3\" \/> Arrependimento ou Desist\u00eancia<\/p><ul><li>O cliente pode solicitar o cancelamento da compra em at\u00e9 <strong>7 dias corridos<\/strong> ap\u00f3s o recebimento do produto, conforme o Art. 49 do C\u00f3digo de Defesa do Consumidor.<\/li><li>O produto <strong>n\u00e3o pode apresentar sinais de uso<\/strong> e deve estar em perfeitas condi\u00e7\u00f5es, com embalagem original, manuais e nota fiscal.<\/li><li>Solicita\u00e7\u00f5es devem ser feitas pelo e-mail: <strong>sac@solidacomercialrio.com.br<\/strong><\/li><li><strong>N\u00e3o aceitamos devolu\u00e7\u00f5es<\/strong> de produtos personalizados, sob encomenda ou cortados para facilitar o envio.<\/li><li>O custo do frete de devolu\u00e7\u00e3o <strong>n\u00e3o ser\u00e1 reembolsado<\/strong> em casos de arrependimento.<\/li><\/ul><p>\u00a0<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/32-20e3.svg\" alt=\"2\ufe0f\u20e3\" \/> Defeito ou Avaria no Produto<\/p><ul><li>Produtos com defeito de fabrica\u00e7\u00e3o podem ser devolvidos em at\u00e9 <strong>90 dias corridos<\/strong> ap\u00f3s o recebimento, conforme o Art. 26 do CDC.<\/li><li>O defeito deve ser comprovado e n\u00e3o pode ser decorrente de mau uso ou desgaste natural.<\/li><li>O produto deve ser enviado na embalagem original, com todos os acess\u00f3rios e nota fiscal.<\/li><li>O envio deve ser feito via <strong>Correios \u2013 modalidade PAC<\/strong>, para o endere\u00e7o informado pela nossa equipe no momento da solicita\u00e7\u00e3o.<\/li><\/ul><p>\u00a0<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f50d.svg\" alt=\"\ud83d\udd0d\" \/> An\u00e1lise e Aprova\u00e7\u00e3o<\/p><ul><li>Todos os produtos devolvidos passam por an\u00e1lise do setor de Controle de Qualidade.<\/li><li>Se houver qualquer irregularidade (uso, viola\u00e7\u00e3o, diverg\u00eancia), a devolu\u00e7\u00e3o ser\u00e1 recusada e o produto retornar\u00e1 ao cliente, com cobran\u00e7a de novo frete.<\/li><li>Ap\u00f3s aprova\u00e7\u00e3o, o status do pedido ser\u00e1 alterado para <strong>Pedido Devolvido \u2013 Cancelamento<\/strong>, e o reembolso ser\u00e1 processado.<\/li><\/ul><p>\u00a0<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f4b3.svg\" alt=\"\ud83d\udcb3\" \/> M\u00e9todos de Reembolso<\/p><ul><li>O reembolso ser\u00e1 realizado <strong>ap\u00f3s o recebimento e aprova\u00e7\u00e3o<\/strong> da devolu\u00e7\u00e3o.<\/li><li><strong>Cart\u00e3o de cr\u00e9dito<\/strong>: o valor ser\u00e1 enviado ao banco emissor em at\u00e9 <strong>7 dias \u00fateis<\/strong>. O prazo para restitui\u00e7\u00e3o na fatura depende do banco.<\/li><li><strong>Boleto banc\u00e1rio<\/strong>: o valor ser\u00e1 depositado na conta informada pelo cliente, tamb\u00e9m em at\u00e9 <strong>7 dias \u00fateis<\/strong>.<\/li><li><strong>O valor do frete n\u00e3o ser\u00e1 reembolsado<\/strong>, caso tenha sido pago pelo cliente.<\/li><\/ul><p>\u00a0<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f6d2.svg\" alt=\"\ud83d\uded2\" \/> Cancelamento por Iniciativa da S\u00f3lida Comercial Rio<\/p><p>A devolu\u00e7\u00e3o de valores poder\u00e1 ocorrer nas seguintes situa\u00e7\u00f5es:<\/p><ul><li><strong>Impossibilidade de entrega<\/strong> por endere\u00e7o inexistente ou inacess\u00edvel. O produto retornar\u00e1 ao nosso centro de distribui\u00e7\u00e3o e o valor ser\u00e1 reembolsado, <strong>exceto o frete<\/strong>.<\/li><li><strong>Falta de estoque<\/strong> ap\u00f3s a compra. O cliente ser\u00e1 comunicado e o valor ser\u00e1 devolvido pelo mesmo meio de pagamento.<\/li><\/ul><p>\u00a0<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f4cc.svg\" alt=\"\ud83d\udccc\" \/> Observa\u00e7\u00f5es Importantes<\/p><ul><li>Siga corretamente todas as instru\u00e7\u00f5es para garantir um processo r\u00e1pido e eficiente.<\/li><li>Em caso de embalagem violada ou danificada, <strong>n\u00e3o receba o produto<\/strong> ou registre observa\u00e7\u00f5es no comprovante de entrega.<\/li><li><strong>N\u00e3o realizamos trocas ou devolu\u00e7\u00f5es sem o procedimento correto de recebimento.<\/strong><\/li><\/ul><p>\u00a0<\/p><p><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/16.0.1\/svg\/1f4de.svg\" alt=\"\ud83d\udcde\" \/> Atendimento<\/p><p>Em caso de d\u00favidas, entre em contato com nosso SAC:<\/p><ul><li>Chat dispon\u00edvel no site<\/li><li>Telefone: <strong>(21) XXXX-XXXX<\/strong> (segunda a sexta, das 8h \u00e0s 17h30)<\/li><li>E-mail: <strong>sac@solidacomercialrio.com.br<\/strong><\/li><\/ul><p><!--EndFragment --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>INFORMA\u00c7\u00d5ES SOBRE NOSSAS Pol\u00edtica de Devolu\u00e7\u00e3o e Reembolso Na S\u00f3lida Comercial Rio, prezamos pela sua satisfa\u00e7\u00e3o. Se o produto adquirido [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.6.1 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pol\u00edtica de reembolso e devolu\u00e7\u00f5es - S\u00f3lida Comercial Rio<\/title>\n<meta name=\"description\" content=\"Na S\u00f3lida Comercial Rio, prezamos pela sua satisfa\u00e7\u00e3o. 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